FREE boiler through npower, priority services register

At A Glance

Profile: Over 60, health issues, certain means tested benefits

What did Ms M need assistance with?

Ms M’s boiler broke down leaving her with no hot water or heating.

What service could we offer them?

She qualified for npower’s Health Through Warmth free boiler scheme – we have a direct referral stream with npower and completed an application on her behalf.

In addition, they also benefited from the following Healthy Housing Services:

  • Entered on to the Priority Services Register


  • New ‘A’ rated combi boiler: up to £260 per year
  • The total cost of the work was £3,147.60. £1,947.60 came from the Charity for Civil Servants and the remainder, £1200 was funded by npower’s Health Through Warmth Crisis Fund.

Get the complete picture and read their case study in full