Customer Service and Energy Adviser

Salary: £18,000 – £20,000 per annum

Contract type: End of April 2021

Working hours: Full time, 37 hours per week, 5 days a week

Location: Nottingham City

Application deadline: 5pm, Thursday 4th February 2021

Interview date: TBC

Start date: ASAP

About Nottingham Energy Partnership

NEP’s Affordable Warmth team is growing and is now looking to recruit a Customer Service and Home Energy Advisor to the team to work on its main projects addressing fuel poverty and energy efficiency in the home.

NEP is a Queens Award winning charity for Enterprise in Sustainable Development, the highest accolade for a UK business and a Home Improvement Agency. We are always looking for energetic, motivated individuals to join our team.

Our core activity is to deliver schemes that reduce fuel poverty within the private sector across Nottingham and Nottinghamshire. We also have a commercial arm that makes businesses more sustainable with contracts spanning England and Wales.

Our Services:

NEP is a key partner in two European funded programmes, one, a Smart Cities demonstration project called REMOURBAN based in Sneinton, and the second, SENSIBLE, an Energy Storage domestic research project in the Meadows.  We have also just secured National Lottery Community Funding to deliver a five year climate change project in the the Meadows area of Nottingham.

Our longest standing affordable warmth scheme Nottinghamshire Healthy Housing Service (NHHS), focuses on reducing energy bills and raising the thermal efficiency of private homes.  It offers a wealth of free and subsidised home improvements including loft and cavity wall insulation, solid wall insulation, heating improvements and their latest service, home visits for vulnerable households.  Their outcomes are linked very closely with health, and have received funding for over 15 years from public health within Nottinghamshire. 

Our latest project which we secured funding for is Warm Homes Hub. The WHH aims to help Nottinghamshire residents with free advice, central heating system and insulation instal as well as support in time of crisis.

The charity also educates the public and NHS frontline staff on energy efficiency and fuel poverty through community energy workshops and their bespoke ‘Improving Health through Warmer Homes’ training course.

NEP has a 37% share in Nottinghamshire’s first community owned solar farm, located in Colston Bassett.  We facilitate NCE’s community fund and its marketing.

NEP employs 11 staff and an additional team of self-employed Technical Surveyors. Our operations are governed by a Board of Trustees.




Apply here!

Please download the following documents.

Submitting your completed application form

Please email your completed application form before 5pm, Thursday 4th February 2021 to:

Thank you and good luck.