Nottinghamshire Healthy Housing Service is delivering Western Power Distribution’s first Power Up! Health initiative to help vulnerable households across the UK.

What’s the aim of the scheme?

The scheme aims to help alleviate fuel poverty and reduce excess winter deaths by offering these individuals a toolkit of home improvements and energy and wellbeing services which can improve their comfort and wellbeing, safety and make their home more energy efficient.

Who is Power Up! Health for?

It’s for elderly and disabled people that have a chronic and/or long-term health condition – particularly those who use medical equipment that needs a constant supply of electricity i.e. oxygen concentrators, Asthma ventilators or a stair lift to live comfortably and keep healthy at home.

The scheme delivers 7 home energy improvements and well-being services

The scheme brings together seven interventions , which, if the householder is eligible, could improve their quality of life, these are:

  • Priority Services Register Sign Up

In the event of a planned or unplanned power cut, they will be at the top of the list to receive help and have their electricity re-connected. This is a free service and can be a real lifeline.

  • Help to maximise household income

If eligible, we can help people access the £140 Warm Home Discount, income related benefits and a reduction on their water bill.

  • Energy Switching Advice and Comparison         

We can check if the client could be paying less for their gas and electricity by using an impartial comparison tool.

  • Home insulation – loft and cavity wall insulation

We can increase the thermal efficiency and comfort of their home by installing loft and/or cavity wall insulation

  • Heating help – boiler replacements and repairs

If required we can refer them through for a boiler replacement, first time central heating and other heating/hot water systems

  • Energy tips for around the home

We can advise about quick wins that can improve their home environment i.e. tips to alleviate mould and damp

  • Health and wellbeing

We can help with mobility, home safety and security

How will Power Up! Health know which households to approach?

We are working with partner agencies and teams within the health and housing sector who support people with medical equipment such as kidney dialysis machines, oxygen generators and nebulisers. We will conduct a series of training sessions with these groups informing them of how the scheme can benefit their clients. Following the training an effective referral stream will then be established between us and the health/housing professional group.

How will the households be contacted?

Once we have received a referral, we will contact the client within two working days via telephone and talk them through all the improvements Power Up! Health has to offer.  In most cases, a conversation via phone will be effective. However, for some clients a conversation face to face may be more preferable – they may be particularly vulnerable, hard of hearing or have little knowledge about their property.  In this instance, we will set up a home visit, with their permission, so we can assist them face to face in the comfort of their own home.

All telephone calls and home visits will be followed up with an information pack confirming what measures the client has been referred through for and the next steps – it will also include an activity pack and a good news case study.  These will be distributed via email, and if necessary, by post.

We welcome your referrals and self-referrals

If you are a professional that helps households who rely on electrical medical devices, or if you use one yourself, we would love to hear from you.

Contact the Power Up! Health team and we can either start improving your home environment or set up a training session and referral pathway for you and your colleagues.

Tel:         0300 688 77 66