Priority Services Register Sign Up

In the event of a planned or unplanned power cut, they will be at the top of the list to receive help and have their electricity re-connected. This is a free service and can be a real lifeline.

Help to maximise household income

If eligible, we can help people access the £150 Warm Home Discount, income related benefits and a reduction on their water bill.

Home insulation – loft and cavity wall insulation

We can increase the thermal efficiency and comfort of their home by installing loft and/or cavity wall insulation

Heating help – boiler replacements and repairs

If required we can refer them through for a boiler replacement, first time central heating and other heating/hot water systems

Energy tips for around the home

We can advise about quick wins that can improve their home environment i.e. tips to alleviate mould and damp

Health and wellbeing

We can help with mobility, home safety and security

The scheme aims to help alleviate fuel poverty and reduce excess winter deaths by offering these individuals a toolkit of home improvements and energy and wellbeing services which can improve their comfort and wellbeing, safety and make their home more energy efficient.

Although we very much welcome adhoc sign ups from householders themselves, we work with partner agencies within the health and housing sector who support people with medical equipment such as kidney dialysis machines, oxygen generators and nebulisers.

We have delivered a series of training sessions with these groups informing them of how the scheme can benefit their clients and have established an effective referral stream with them.

We contact the referred client within two working days via telephone to talk them through the improvements Power Up Health has to offer.

In most cases, a phone conversation via phone is effective. However, for some clients a conversation face to face may be preferable – they could be hard of hearing or have little knowledge about their property. In this instance, we will set up a home visit, with their permission.

All clients receive an information pack confirming what they have opted in for which also explains any next steps. They receive an activity pack via email (or post if necessary) and a good news case study.